1. Are you a manufacturer or trading company?
A: We are a baby product factory,locate in Huangyan,Taizhou,Zhejiang,China.
All products are factory directly sale.
2. I still have not received the item after 30 days,what should I do?
A:International shipping need more time,pls wait for a few days until the 60th, If you still have not received it by then,Pls contact us by TM or email, we provide full refund without excuse.
3. What about shipping time?
A: The shipping time is 5-60days by EMS,China post,DHL.Fedex,USPS and so on.
4.I received the item in broken,what should I do?
A:Every item before shipping is well inspected,though we packed well,it still can’t be avoid because of rough handling by shipping worker.In this case,pls contact us and let me know how many quantity in broken,please email me what you prefer: refund you relative money or resend to you.